Frequently Asked Questions

Download the Umo Mobile App from the Google Play Store or Apple ITunes App Store.

Once you’ve downloaded the Mobile App and purchased or loaded a pass or Umo Cash into your account, you’ll find a two-dimensional barcode, known as QR code in your Umo App Wallet.

To pay a fare, turn the screen with the QR code toward the TouchPass Reader until you see a video of your mobile device displayed on the TouchPass Reader. While watching the video, move your mobile device so that the displayed QR code is positioned within the white corner markers also visible on the TouchPass Reader. The video will disappear once the QR code has been read.

There is no cost to download the Umo Mobile App. Using the Umo Mobile App, you’ll be able to purchase passes or load Umo Cash for PART, GTA, or High Point Transit, anywhere you have cellular service. It could be from the comfort of your couch or even standing at the bus stop. You’ll also be able to check your available passes or Umo Cash, track your bus, and even plan your trip.

Using the Umo App, you can:

• Buy a PART, GTA, or High Point transit pass or load Umo cash
• Use your Smartphone to pay your fare as you board
• View transaction history
• Track your bus
• Plan your trip
• Get notifications

PART – Coble Transportation Center (CTC) Ticket Window or Order Online

GTA – Galyon Depot Customer Service Ticket Window

High Point Transit – Administration Building

PART – $5.00 for new or replacement cards. Purchase with a credit card, debit card, or cash.

GTA – Free but you must load $5.00. Purchase with a credit card, debit card, or cash. 

High Point Transit – $5.00 for new or replacement cards. Purchase with cash only.

If you're already using TouchPass, you don't have to do anything! You can keep using the TouchPass Mobile App or TouchPass smartcard. 

TouchPass was purchased by a new company and is changing the name to Umo. CLICK HERE for more information and details on the transition.